Support
BEAR STRENGTH designs and builds rugged training tools for grip, control, and durability.
If you need help, we’re here to support the gear and the people using it.
Contact
Email:
We typically respond within 1–2 business days.
Orders & Payments
Order confirmation
You’ll receive an email confirmation immediately after purchase.
Order updates
For items that are built to order, we’ll send updates as production and shipping progress.
Cancellations
If your order has not shipped, you may request a cancellation or refund.
Shipping
Where we ship
We currently ship within the continental United States.
Shipping costs
Shipping rates are shown at checkout.
Tracking
Tracking information is provided once your order ships.
Returns & Refunds
If you experience an issue with your order, contact us and we’ll work with you to find a fair solution.
Return and refund eligibility may vary by product and condition.
Full details are outlined in our Terms of Service.
Warranty
BEAR STRENGTH products are backed by a limited warranty covering defects in materials and workmanship under normal use.
Warranty terms may vary by product.
For details, see our Warranty Policy.
For warranty claims, email:
Product Use & Safety
Our products are intended for experienced users.
Always install equipment correctly and train responsibly.
If you have questions about proper use, installation, or compatibility, reach out before training.
Still need help?
Email us at:
To help us respond quickly, please include:
- Your order number (if applicable)
- The product name
- A brief description of your question or issue